Patient & Family Advisory Council Questions & Answers | St. Francis Hospital - Ascension Wisconsin

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St. Francis Patient & Family Advisory Council Questions & Answers

Q: What is a Patient and Family Advisory Council (PFAC)? 

  • An advisory team comprised of patients, families, clinicians and staff 
  • Serves as a voice for patients and family members
  • Works together to ensure the highest quality care possible for our patients
  • Provides shared expertise

Q: Why is a PFAC needed at Wheaton Franciscan Healthcare - St. Francis? 

St. Francis recognizes that consumers are the experts in the evaluation of the experience of care. Patient and Family Advisory Councils are an excellent way to receive and respond to consumers and to use feedback to improve patient care.

Q: How will I know if I’m a good fit for the council?

  • Ideally, prospective members of the council should possess a certain set of qualities: 
    • Demonstrate concern for safety and quality
    • Regard others with dignity and respect
    • Have a willingness to work with others
    • Be willing to share insights about their experiences
    • Show concern for and a desire to help improve the hospital and its services
  • Members who are Wheaton associates must be actively employed and in good standing. 
  • Community members may be asked to complete and pass a Wisconsin Caregiver Background Check.

Q: Do all hospitals have PFACs?

While not all hospitals have councils, they are growing in popularity and are considered best practice across the country as a way to engage patients and families in the delivery of healthcare with the goal of optimal health outcomes.

At Wheaton Franciscan Healthcare, our goal is to have a council in each of our markets by the end of calendar year 2014.

Q: What is the commitment of a PFAC member?

Membership consists of a one year term, renewable annually for a maximum of three terms. Council members are expected to participate in two hour monthly meetings.

Q: How can I apply to participate in the council?

Please complete the application (PDF) and submit it by Sept. 12, 2014.