Visitor Amenities - Ascension Elmbrook Hospital - Ascension Wisconsin

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Visitor Amenities

We strive to provide excellent care for our patients and also for our visitors and guests. If at any time during your visit you have questions or a concern, please feel free to speak with a Ascension SE Wisconsin Hospital - Elmbrook Campus associate or caregiver. Together, we will make your patient’s experience a positive one.


You’ll find plenty of free parking at all levels. Visitors are encouraged to use the main entrance surface lot, which gives you convenient access to the hospital’s main entrance. Handicapped parking is available throughout the campus.

Please note that Ascension Elmbrook Hospital is built on a scenic hill. Because of the landscape, there are entrances to the building on the first, second and third floors.

  • The main entrance is identified as the third floor
  • The emergency/admitting entrance is on the second floor
  • The associate/vendor entrance is found on the first floor

Gift Shop

You’ll find a variety of personal items, magazines, gifts, and cards in the Elmbrook Hospital gift shop at the main entrance (third floor) lobby.

Gift Shop Hours

Monday through Friday: 9 am - 5 pm
Saturday: 10 am - 2 pm
Sunday: Closed

Give the Gift of Health

Elmbrook Hospital is pleased to be a partner with the City of Brookfield’s Farmers’ Market in offering fresh produce and heart healthy foods for the health and wellness of our community.

Held each Saturday morning from May – October at the City Hall parking lot (just two miles away on Calhoun Road), the Farmers’ Market offers a wide selection of fresh fruit, vegetables, flowers, baked goods, eggs, poultry and much more.

During the summer months, consider giving the gift of health and wellness with Brookfield Farmers’ Market’s gift tokens. Each gift packet contains gift tokens redeemable at any vendor. What better way to say “I love you” than with the thoughtful gift of freshness and wellness?

Available Now in the Elmbrook Hospital Gift Shop!
All proceeds go directly to the Elmbrook Memorial Auxiliary in the support and maintenance of hospital programs, services and equipment.

Flower, Gift & Mail Deliveries

You are welcome to bring plants, flowers or gifts to a patient you are visiting. Please check with a caregiver before bringing gifts of food or drink.

Only Mylar (non-latex) balloons are allowed in patient rooms for allergy protection. Fresh/dry flowers and plants are generally not allowed in the Intensive Care Unit.

If you would like to have mail, flowers, balloons, or other gifts delivered to a patient, be sure to tell the vendor both the patient’s first and last names.

Deliveries are made to our main reception desk.

Ascension SE Wisconsin Hospital - Elmbrook Campus
19333 W. North Avenue
Brookfield, WI 53045

We deliver items to patients promptly after they arrive. Mail received after the patient is discharged will be forwarded to a home address. Outgoing mail may be given to the nurse or a volunteer.

WiFi Services

Elmbrook Hospital has free WiFi service. Wireless Internet service is available in lobbies, waiting areas, the cafeteria and patient rooms. Because the building is primarily brick, coverage may be spotty. We apologize for this inconvenience.

To use our wireless Internet, you need:

  • Wireless connectivity on your computer or mobile device
  • Your wireless connectivity turned on
  • A web browser such as Internet Explorer®, Google Chrome, Mozilla Firefox, etc.

To access the WiFi network on your personal device:

  1. Set your network name (SSID) to: wfsi-guest
  2. Open your web browser (e.g. Internet Explorer®)
  3. Please carefully review the public Internet access disclaimer
  4. Accept the terms and conditions by selecting “accept”
  5. Accept the security certificate that appears by selecting “yes”
  6. You should now have an Internet connection

All users should be forewarned that inherent in wireless technology are security, privacy and confidentiality risks as well as occasional interruptions to service. Additionally, there are no anti-virus or content management controls, thus there is the potential for device infection. Ascension is not liable for any costs or damages arising from the use of this service.


Visitors are welcome to eat in our cafeteria on the third floor.

Cafeteria Hours

Monday through Friday:

  • 6:45 – 10:15 am
  • 11 am – 2:30 pm
  • 4:30 – 6:45 pm

Weekends and holidays:

  • 7:30 – 10 am
  • 11:30 – 1:30 pm
  • 4:30 – 6:30 pm

Hours are subject to change. Please check with a caregiver to confirm times.

Vending Machines

Find snacks and beverages in vending machines located adjacent to the cafeteria on the third floor. Vending machines are available 24 hours a day. For families visiting OB/GYN patients, vending machines are available in that unit.


An ATM is conveniently located in the main lobby.


A full-service pharmacy is located in the main lobby. If you have questions about your pharmacy needs, please call 262-780-4430.

Pharmacy Hours

Monday through Friday: 8:30 am – 5 pm

Spiritual Services & Chapel

Your spiritual wellness is important to us. At Elmbrook Hospital, our hospital chaplains are available to listen and offer comfort and spiritual support as you face important decisions. They also offer sacraments, interfaith worship services, memorial services, and grief support.

Chaplains are available 24/7, and they can be contacted through any staff member in the hospital or directly by dialing “0.” Your parish priest or minister is also welcome to visit, and we encourage you to contact him or her.


All are welcome in our chapels for quiet reflection, meditation, and prayer at any time. Elmbrook Hospital's chapel is on the third floor, south end.

Learn more about spiritual care at Elmbrook Hospital.

For more information about visitor amenities at Elmbrook Hospital, please call 262-785-2000.