MyChart & My Hospital Record - Wheaton Franciscan Healthcare - Southeast Wisconsin - Wheaton Franciscan Healthcare

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Wheaton MyChart & My Hospital Record

As a patient of Wheaton Franciscan Healthcare, you have two ways to securely access personal health information online:

  • Wheaton MyChart – For patients of Wheaton Franciscan Medical Group and Metro Physicians.
  • My Hospital Record – For patients who have been cared for in our hospitals or received hospital services.

Access Your Health Information Now

Already have an account? Log in:

MyChart >
My Hospital Record >

New to MyChart?
Get an activation code to set up your account >

Wheaton MyChart

For patients of Wheaton Franciscan Medical Group and Metro Physician offices, MyChart is an online tool that gives you direct and secure access to view your personal health information. This includes lab results, physician appointment information, medications, health history, immunization history, and more.

MyChart Benefits

Health Information at Your Fingertips

MyChart provides you with instant access to your medical information through any device—desktop, mobile and tablet.

  • Access Your Medical Information
  • Receive lab tests and imaging results.
  • View and update medications, immunizations, allergies, and medical and family history.
  • Review diagnosis or health issues discussed during your office visit.
  • Access instructions on preparing for lab tests or other services.
  • See instructions for follow-up care.
  • Get prevention and wellness recommendations.
  • Access your family's health records.
    Adult guardians may access the records of children up to age 11 or other family members who have granted legal rights to manage their health care. Their records can be linked to yours for convenient access to appointments, immunization records, growth charts, and more. Note: Access to MyChart is not available for patients aged 12-18 or their parents.

Stay In Touch with Your Physician

  • Ask your doctor a question by simply leaving a message.
  • Request renewals and refills of your medications online.

Manage Your Appointments

  • Request or cancel an appointment online.
  • View details of your past and upcoming appointments.

Private & Secure Health Information

Accessing your health information through Wheaton MyChart is safe and secure, giving you peace of mind. It's safe from unauthorized access because MyChart is password protected and delivered through an encrypted connection.

MyChart Mobile App

Staying in touch with your physician's office while you're on the go is now easier with the free MyChart mobile app for iPhone and Android. To download the app, please visit:

To learn more about the MyChart app or if you need help downloading it, please speak with your physician or their staff. They are happy to help!

How to Enroll & Request an Activation Code for MyChart

To request access to your health information in MyChart:

  1. Complete the Wheaton MyChart Access Form at your physician's office, where you will be issued an activation code.

    Note
    : If you did not receive an activation code during your visit, please call your primary care physician to receive one or ask to sign up during your next visit.

  2. Once you receive a MyChart activation code, log in as a first-time user and create your own username and password. To help identify you, we will also ask for the last four digits of your social security number and date of birth.

My Hospital Record

For patients who received care and services at our hospitals in Southeast Wisconsin, My Hospital Record is a secure way to view your health information online.

My Hospital Record Benefits

My Hospital Record gives you direct access to the following:

  • lab results
  • medications
  • discharge and follow-up care instructions
  • health history, including immunizations
  • allergy list

Frequently Asked Questions

McKesson and Relay Health are technology partners with Wheaton Franciscan Healthcare, and you will see a reference to Relay Health when accessing the website.

How do I get access to My Hospital Record?
By providing an e-mail address to Registration when admitted, you will receive an e-mail invitation with a link to your online medical record and instructions how to log on.

What if I didn't give my e-mail address at the time I was registered?
A member of your care team will ask if you provided an e-mail address to Registration and can collect it at that time.

I already have MyChart with my Wheaton physician’s office so am I already signed up for My Hospital Record?
No, you will not be automatically signed up for My Hospital Record. At this time there are two ways to securely access personal health information online, one for medical group information and another for hospital stays.

Will my e-mail address be sold to others?
E-mail addresses are confidential and are not sold to any other entity.

What is the difference between MyChart and My Hospital Record?
MyChart is the patient portal for our medical groups, Wheaton Franciscan Medical Group. My Hospital Record is the patient portal for your hospital stay(s).

Why do I have two different online charts?
When we implement Epic Enterprise, we will be able to offer one consolidated record. At this time, we are working with two different vendors.

How does My Hospital Record work for pediatric patient or emancipated minors?
For minor children under the age of 12, records will be available in My Hospital Record. If you are a parent/guardian who wants to have access to these records, you will need to either call Relay Health customer support at 1-866-735-2963 or e-mail support@relayhealth.com.

You will then need to answer questions that prove you are the patient’s parent/guardian, and then Relay Health will assist you in setting up an account if the baby was not born here or if you have never been a patient. Your account would then be linked to the child’s records, and you will have access until they reach 12 years of age.

Note: Patients/Guardians of children ages 13-17 will not have access to the child's My Hospital Record per regulation standards at this time.

Within Relay Health is there any other language capability?
English is the only language in Relay Health.

What if I have issues with the Relay Health website?
You can contact Relay Health customer support at 1-866-735-2963 or e-mail support@relayhealth.com.

I have never been an inpatient, but I had an outpatient procedure like an endoscopy. Would I have My Hospital Record?
No, only inpatient hospital visit information will be available in Relay Health.

If I want to view my outpatient records, where should I go?
You will need to contact the Health Information Management (HIM) Department.

Contact Customer Support

If you're having issues with the My Hospital Record website, please contact Relay Health's customer support by one of the following:

How to Enroll

If you are registering for hospital services, you may be asked to provide your e-mail address to get access to My Hospital Record. After your hospital visit, you will receive an e-mail with a link to access your online record.

MyChart Assistance

Contact MyChart Technical Support

HAVING DIFFICULTY ACCESSING YOUR MYCHART ACCOUNT?

CONTACT MYCHART SUPPORT >

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MyChart & My Hospital Record