Patient Testimonials - Elmbrook Memorial - Wheaton Franciscan Healthcare

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What Our Patients Say

Wheaton Franciscan – Elmbrook Memorial is dedicated to providing excellent care for our community. Select one of the topics below to view comments from patients and their families or share your feedback by completing the Tell Us How We're Doing form.

Ambulatory

“Everyone I spoke with was very helpful, friendly & professional, making sure to take the time to be certain all my questions were addressed. A very stressful event was turned into a terrific experience. Given options, choosing Elmbrook will be at the top my list. Thank you!!”

“I want to thank your outpatient nursing staff, the nicest, most professional staff in the medical field.”

“The staff was terrific - from check-in to check-out. Would highly recommend your facility.”

“The phone nurse was very polite and courteous to me. And explained very well on how to prepare for my surgery the night before.”

“I've been in several hospitals in three states in my life. Elmbrook has been my best hospital experience!”

“Everyone who came into my room introduced themselves, explained who they were & what they were going to do. Very personable.”

Emergency

“We were treated with respect, care & promptly. The doctor was complete in his examination & ran all needed tests. Yes, I would recommend Elmbrook Emergency.”

“The unit did not appear to be especially busy but I was still impressed by the quickness and thoroughness of my admission, diagnosis, treatment and discharge. An all together painless experience!” 

“Their attention to us was excellent from the beginning of arrival to the completion of treatment to which was carried on in a professional and kindly manner.” 

“I thought the ER dr. was incredibly great. He was understanding, compassionate and made me feel comfortable.” 

“All staff conducted themselves in a genuine caring, compassionate show of professionalism. I would not go anywhere else if needed.” 

“We have used Elmbrook as our main hospital for many years. We have always been very happy with the service we received in the emergency and main hospital.” 

“I cannot tell you how awesome it was to get in & out of ER so quickly! In Ohio we would have waited over an hour to get a room. I was watching grandchildren took a step up & my knee snapped. It was wonderful to be treated & sent out so quickly. I had no one to watch my grandchild so I appreciate the fast service. I was in so much pain I couldn't walk or drive them to school.”

“Cardiologist come in after hours so my husband could have his stress test in the evening and didn't need to stay overnight. This was very much appreciated!” 

Inpatient

“Once again I had an awesome experience at Elmbrook & would not choose any other facility for health care! Thank you.”

"The stir fry was excellent. I had a small fridge in my room which was nice to keep leftover yogurts & things for later to eat. Nice selection of food & HUGE portions!”

Patient & Family Experience Promise

At Wheaton Franciscan Healthcare, we recognize our patients as individuals with unique physical, emotional, spiritual, and cultural needs.

As a compassionate, faith-based health care provider, we believe that developing a positive relationship with you and your family is essential to the healing process. What’s important to you is important to us. Together with you, we will work to manage your health care needs.

To carry out our Mission of providing exceptional and compassionate health care service, we will:

  • Provide a welcoming environment
  • Introduce ourselves and explain what we are doing and why
  • Treat you with dignity and respect
  • Give you the information you need to make decisions
  • Work to anticipate and respond to your needs
  • Make sure you know how to care for yourself when you leave our care
  • We promise to support and guide you throughout your health care experience from your first interaction with us through the billing process.

We are passionately committed to making our community stronger, healthier and better. Nothing is more important to us than your health and well being.

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