Our excellent care extends to our visitors
We strive to provide excellent care for our patients and also for our visitors and guests. If at any time during your visit you have questions or a concern, please feel free to speak with a Wheaton Franciscan – Elmbrook Memorial Campus associate or caregiver. Together, we will make your patient’s experience a positive one.
You’ll find plenty of free parking at all levels. Visitors are encouraged to use the main entrance surface lot, which gives you convenient access to the hospital’s main entrance. Handicapped parking is available throughout the campus.
Please note that Elmbrook Memorial Campus is built on a scenic hill. Because of the landscape, there are entrances to the building on the 1st, 2nd, and 3rd floors. The main entrance is identified as the 3rd floor; the emergency/admitting entrance is on the 2nd floor; and the associate/vendor entrance is found on the 1st floor.
You’ll find a variety of personal items, magazines, gifts, and cards in the Elmbrook Memorial gift shop at the main entrance (3rd floor) lobby. The gift shop is staffed by volunteers and is open:
M-F 9am - 5pm
Sat 10am -2pm
Sun 9am - 3pm
Flower, gift, and mail deliveries
You are welcome to bring plants, flowers, or gifts to a patient you are visiting. Please check with a caregiver before bringing gifts of food or drink. Only Mylar (non-latex) balloons are allowed in patient rooms for allergy protection. Fresh/dry flowers and plants are generally not allowed in the Intensive Care Unit (ICU). If you would like to have mail, flowers, balloons, or other gifts delivered to a patient, be sure to tell the vendor both the patient’s first and last names.
Deliveries are made to our main reception desk.
Elmbrook Memorial Campus
19333 W. North Avenue
Brookfield, WI 53045
We deliver items to patients promptly after they arrive. Mail received after the patient is discharged will be forwarded to a home address. Outgoing mail may be given to the nurse or a volunteer.
Elmbrook Memorial Campus is equipped with free WiFi service. Wireless Internet service is available in lobbies, waiting areas, the cafeteria, and patient rooms. Because the building is primarily brick, coverage may be spotty. We apologize for this inconvenience.
To use our wireless access, you need:
- Wireless connectivity on your computer
- Your wireless connectivity turned on
- A web browser such as Internet Explorer, Netscape Navigator, Mozilla Firefox, etc.
All versions of all browsers will work
How to access the WiFi network on your personal laptop:
- Set your network name (SSID) to: wfsi-guest
- Open your web (Internet) browser (i.e., Internet Explorer)
- Please carefully review the Wheaton Franciscan Healthcare public Internet access disclaimer
- Accept the terms and conditions by clicking “accept”
- Accept the security certificate that appears by clicking “yes”
- You now have a “live” Internet connection
All users should be forewarned that inherent in wireless technology are security, privacy, and confidentiality risks as well as occasional interruptions to service. Additionally, there are no anti-virus or content management controls, thus there is the potential for device infection. Wheaton Franciscan Healthcare is not liable for any costs or damages arising from the use of this service.
Visitors are welcome to eat in our cafeteria on the 3rd floor. Hours of operation are:
Monday through Friday:
6:45 – 10:15 am
11 am – 2:30 pm
4:30 – 6:45 pm
Weekends and holidays:
7:30 – 10 am
11:30 – 1:30 pm
4:30 – 6:30 pm
Hours are subject to change. Please check with a caregiver to confirm times.
Find snacks and beverages in vending machines located adjacent to the cafeteria on the 3rd floor. Vending machines are available 24 hours a day. For families visiting OB/GYN patients, vending machines are available in that unit.
An Automatic Teller Machine is in the main lobby.
A full-service pharmacy is in the main lobby.
Hours are: Monday through Friday: 8:30 am – 5pm
If you have questions about your pharmacy needs, please call (262) 780-4430.
Your spiritual wellness is important to us. Our hospital chaplains are here to listen and offer comfort and spiritual support as you face important decisions.
Chaplains are here to offer sacraments, interfaith worship services, memorial services, and grief support. They are available 24 hours a day, seven days a week, and they can be contacted through any staff member in the hospital or directly by dialing “0.”
Your parish priest or minister is welcome to visit, and we encourage you to contact him or her.
All are welcome in our chapels for quiet reflection, meditation, and prayer at any time. Elmbrook Memorial’s chapel is on the 3rd floor, south end.
See patient amenities for additional services.