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Bill Payment FAQ

Questions? 1-877-304-6332, or WheatonBusinessOffice@wfhc.org

 Wheaton Franciscan Services Bill Payment FAQ:

Thank you for choosing Wheaton Franciscan Healthcare for your health care needs. Your questions are important to us, and below are frequently asked questions for your convenience.

How can I pay my portion of the bill?

Wheaton Franciscan Healthcare offers the following payment options: cash, credit card, check or money order. Please make check or money order payable to Wheaton Franciscan Healthcare and please write your account number on your check. Use the enclosed return envelope or mail to:

Wheaton Franciscan Healthcare
PO Box 5434
Dept.0027
Carol Stream, IL 60197-5434

• If paying by cash, please go to the Cashier Window at All Saints, Elmbrook Memorial, Franklin, St.Francis, St. Joseph or The Wisconsin Heart Hospital.
  
• Credit card - we accept MasterCard, VISA, and Discover cards.
  
• We now accept check payments by telephone. Please call the Business Office at (877) 304-6332 to make a payment.
  
• Online payments— If you are paying a bill from one of our hospitals, you may pay your bill online using credit card at www.mywheaton.org/billpayment.  We accept MasterCard, Visa, and Discover Cards. Please note that online bill payment is not available for Wheaton Franciscan Medical Group at this time.
  

How do I know my insurance was billed?
Your Wheaton Franciscan statement indicates that your insurance was billed and the amount paid.

How do I verify the amount that I owe?
Your insurance company should have sent you an Explanation of Benefits (EOB) showing you how your claim was processed. You can compare your Wheaton billing statement to the Explanation of Benefits to make sure the amount we are billing you for matches the amount shown as Patient Responsibility on your EOB. In the unlikely event that the amount owed for each date of service does not match the EOB, please call our billing office toll free at (877) 304-6332.

What if I get more than one bill?
You may receive more than one bill for the same hospital stay. These additional bills are for the professional services provided by physicians such as anesthesiologists, radiologists or others involved in your care. If you have questions about a specific bill, please call the phone number listed on that particular statement.

Who can I talk to with questions about my bill?
Billing representatives are available to help you with any questions or concerns you may have about your bill and can be contacted toll free at (877) 304-6332.

How can I get a copy of the bill?
Please contact the Billing Office toll free at (877) 304-6332 to request a copy of an itemized bill. If you are leaving a message, please include the patient account number from your statement.