Wheaton Franciscan Healthcare -All Saints Patient Amenities
Wheaton Franciscan Healthcare – All Saints is dedicated to excellence and providing exceptional and compassionate health care service that promotes the dignity and well being of the people we serve.
If at any time during your stay you have questions or a concern, please feel free to speak with an All Saints associate or caregiver. Our goal is to make your experience with us positive.
During your stay, you can expect that we will:
- Respond quickly to your health care needs
- Give you safe and high quality care
- Treat you with dignity and respect
- Maintain clean and safe surroundings
- Protect your privacy and the confidentiality of your patient information
We are pleased to offer our patients the following amenities.
You’ll find free parking at All Saints or Wheaton Franciscan Medical Group sites.
Free valet parking is available at the Cardiovascular Institute and Atrium entrances on the Spring Street campus.
Cardiovascular Institute – 3803 Spring Street
6:30 am – 7 pm
Atrium – 3811 Spring Street
6:30 am – 4:30 pm
For your safety, security officers recommend that you remove all visible items like loose change, GPS devices, phones, iPods, and other electronic equipment. Don’t forget about GPS docks, suction cups, power cords, and any other support equipment. Criminals target vehicles with high-value items in plain sight.
Our courtesy van drives throughout the various parking lots on the Wheaton Franciscan Healthcare – Spring Street Campus helping visitors and patients easily get around our campus. Call 262-687-RIDE.
Monday, Wednesday, Thursday: 8 am – 4:30 pm
Tuesday and Friday: 8 am – 2 pm
Sponsored by the Volunteers in Partnership with All Saints
Private patient rooms
All patient rooms at All Saints are private, single use and are equipped with a private bathroom and shower, telephone, and television. Several rooms are specially designed for certain patient populations.
You’ll find a phone in your room for your use (except ICU). Family and friends are able to call you directly. The phone number will be written on the white board in the room or on your phone.
Calls coming into your room are turned off at 9 pm and turned back on at 6 am. When your phones are turned off, calls are directed to the nurses’ station. Patients may call out on their phones at any time.
- Local calls are free. Dial 9, then the number you wish to call.
- Long distance calls are best made using a calling card. To use your calling card, dial 9 and then follow the calling card’s instructions.
- Long distance calls cannot be charged to your room. If you would like to make a long distance call, you’ll need to charge it to a credit card. Please dial the operator “0” for assistance.
- Cellular phone use is permitted throughout the medical center unless noted otherwise.
If you have a significant hearing impairment and would like to view programs with closed-captions, ask your nurse to make arrangements for this free service.
- For a list of local cable channels, go to Channel 99
- The Patient Education Channel is Channel 68
- All Saints offers the “The Spirit Channel” on 76 to help you relax
- Live Mass is on Channel 72 Sundays at noon and Wednesdays at 4 pm
A Racine Journal Times will be delivered with your breakfast tray.
A volunteer or nursing staff member will deliver your patient mail to your room. Mail received after you are discharged will be forwarded to your home address. You can give your outgoing mail to the nurse or a volunteer.
Flowers will be delivered to your rooms, but are prohibited in some units, including the Intensive Care Unit.
Patients, families and staff are welcome in our chapels for quiet reflection, meditation, and prayer at any time.
- Spring Street Campus – St. Mary’s Chapel is on the 1st floor of the main hospital (3801 Spring Street) near the gift shop.
- St. Luke’s Interfaith Chapel is on the 3rd floor of the St. Luke’s Health Pavilion (3821 Spring Street).
- Wisconsin Avenue Campus – St. Barnabas Chapel (1320 Wisconsin Avenue) is on the 3rd floor.
The Spring Street gift shop is on the 1st floor. It is open seven days a week, excluding holidays. For more information, call (262) 687-4310.
Hours are: Monday-Friday: 9 am – 6 pm and Saturday and Sunday: Noon – 3 pm
The Wisconsin Avenue gift shop is on the 1st floor near the main entrance. It is open 6 days a week, excluding holidays. For more information, call (262) 687-2210.
Hours are: Monday-Friday: 9 am – 6 pm and Saturday: 11 am – 3 pm. We are closed on Sundays
At each shop, you’ll find lovely gift items for patients, newborns, family, and staff. We also offer flowers, candy, and cards. At the Spring Street shop, you’ll find magazines and the Racine Journal Times newspaper, however, the Wisconsin Avenue shop does not carry these items.
On the Spring Street Campus, the library and Community Resource Center is on the 1st floor near the main entrance.
A fax machine is available only for sending faxes, not receiving.
A photocopier is also available to copy medical-related papers at no charge.
If you are interested in checking out books or AV materials or using the Internet, you’ll simply need to fill out a registration form. For more information, call (262) 687-4300.
The Library is open: Monday through Friday: 8 am – 4:30 pm
All Saints has three retail pharmacies for your convenience:
Wheaton Franciscan Pharmacy – Spring Street
3807 Spring Street
Racine, WI 53405
Phone: (262) 687-8430
Monday through Friday: 9 am – 6 pm
Saturday: 9 am –12:30 pm
Wheaton Franciscan Pharmacy – Atrium
3811 Spring Street
Racine, WI 53405
Phone: (262) 687-1600
Monday through Friday: 8:30 am – 5:30 pm
Saturday: 9 am – 12:30 pm
Wheaton Franciscan Pharmacy – Wisconsin Avenue
1244 Wisconsin Avenue
Racine, WI 53403
Phone: (262) 687-2150
Monday through Friday: 8:30 am – 5:30 pm
Saturday: 9 am – 1 pm
Your spiritual wellness is important to us. Our ecumenical chaplaincy staff is here to comfort and spiritually support you and your family. Chaplains are here to listen to you as you face important decisions or if you find yourself looking for new meaning and purpose.
If you want to tell someone your story, the chaplain is available to listen. In addition to personal conversations with the chaplain, our spiritual services team serves as patient and family advocates and regularly attends family meetings and care conferences. They are available any time to help you with clinical and ethical decisions as well.
Chaplains can give you times of prayer, sacraments, interfaith worship services, memorial services, and grief support. They are available 24 hours a day, seven days a week, and can be contacted through any staff member in the hospital, or by directly dialing “0”. Your parish priest or minister is welcome to visit, and we encourage you to contact him or her.
Care management services
Wheaton Franciscan Healthcare care management includes:
- Social workers
- RN case managers
- Utilization management specialists
- Clinical documentation specialists
- Discharge planners
- A community health liaison
Our care management staff is available on each hospital unit to help create a safe discharge plan in collaboration with the physicians and nursing staff.
Care management staff can help you make arrangements for:
- Home health care
- Equipment at home
- Other post-acute care needs such as:
- Home infusion
- Inpatient skilled nursing care
If you think you need one of these services, talk with your physician, nurse, or call care management at (262) 687-4589. On-call social workers are also available after hours and in the Emergency Care Center seven days a week.
For the hearing-impaired/interpreters
If you are hearing-impaired or have difficulty communicating in English, your nurse can help you get an interpreter at no cost to you.
Advance Directives (Power of Attorney for health care/living wills)
The care management team can help you complete an Advance Directive. An Advance Directive is a document that allows you to determine your treatment choices when you are not able to communicate your own preferences. (Click here for the Spanish version)
If you need notary public services, ask your nurse. He or she will help you contact an on-site notary.