Billing Frequently Asked Questions - Wheaton Franciscan Healthcare

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Frequently Asked Questions About Billing

We hope these Frequently Asked Questions will help you understand the billing process, but feel free to contact us to get all of your questions answered.

How Can I Pay My Patient Balance?

We offer the following payment options:


You may pay by mail using a credit card, check, or money order. We accept Mastercard, Visa, American Express and Discover cards. Please make your check or money order payable to the facility where your service was received, and include your account number.

  • If your bill looks like this:

Where to mail bills for services received prior to January 23, 2016

Mail payment to:
Wheaton Franciscan Healthcare
SDS 12-3088
PO Box 86
Minneapolis, MN 55486

  • If your bill looks like this:

Where to mail payments for services received after January 23, 2016
Mail payment to:
Wheaton Franciscan Healthcare
PO Box 860496
Minneapolis, MN 55486-0496


You may pay by telephone using credit card or check. We accept Mastercard, Visa, American Express, and Discover Card. Please contact Customer Service at 1-877-304-6332 to make a payment.


You may pay your bill online using a credit card. We accept MasterCard, Visa, American Express, and Discover Cards.

In Person

If paying by cash, please go to the Cashier Window at All Saints, Elmbrook Memorial, Franklin, St. Francis, St. Joseph, The Wisconsin Heart Hospital, or any of the Wheaton Franciscan Medical Group offices.

Do I have to pay my co-payment at the time of service?

Yes, you are expected to pay your estimated co-payment for the services that are provided.

When Will I Receive a Bill?

If your insurance information was verified when you registered, you will not receive a bill until:

  • Your insurance company has paid the claim, leaving a coinsurance, deductible, or non-covered services.
  • Your insurance company has denied the claim and indicated patient responsibility.
  • Your insurance company has not responded to the claim.

If you do not have insurance, a bill will be sent after you receive your service. Please contact us to find out if you qualify for financial assistance at 1-877-304-6332.

What if I Receive More Than One Bill?

You may receive multiple bills from other professionals. These bills are for services provided by independent physicians, anesthesiologists, radiologists, or other professionals. If you have questions about a specific bill, please call the phone number listed on that bill.

In addition, you may receive multiple bills from Wheaton Franciscan Healthcare. We make every attempt to provide you with a combined hospital and physician statement, but there are times when the registration information may vary between accounts. If you incorrectly receive multiple bills, please contact Customer Service at 1-877-304-6332.

How Can I Request an Itemized Bill?

You may request an itemized bill online or call the Customer Service at 1-877-304-6332. Be sure to communicate the Account Number from you statement if you are leaving a message.

When Do I Become Responsible for My Bill?

You are legally responsible for your bill at the time you receive services. We require all balances be paid by the due date listed on your statement.

Who Can I Contact with Questions About My Bill?

Wheaton Franciscan customer service representatives are available to help you over the phone with any questions or concerns you may have about your bill. Please call 877-304-6332.

Monday - Thursday: 8 am – 8 pm
Friday: 8 am – 5 pm
Saturday: 9 am - 1 pm

You may also submit a billing inquiry online.

Contact Billing

Our Business Office

Phone: 1-877-304-6332
Online Bill Payment
Ask a Billing Question

Business Office Hours

Monday - Thursday: 8 am - 8 pm
Friday: 8 am - 5 pm
Saturday: 9 am - 1 pm

Do You Need Health Insurance? 

Do you need health insurance?